In the delivery of its programs and services, the School undertakes to ensure that students benefit from:

• Excellent and effective education, in courses offering recognised qualifications.
• Academic freedom, within the framework of the institutions regulations.
• Personal freedom from prejudice and harassment of any kind.
• Appropriate services and facilities, of a high standard.
• Accurate and open information.
• Fair assessment and evaluation of work.
• Timely resolution of problems.
• Participate in the revision of systems and policies.

The School is committed to helping students achieve the best outcome while here.

To ensure optimal conditions for your academic success and personal well-being, we will provide you with:

• The support and guidance of teachers to help resolve problems relating to studies.
• Support and guidance by administration for any academic or non-academic concerns students wish to bring to the attention of administration.
• Referral to outside support and/or welfare services, if deemed appropriate and necessary for the student's welfare.
• The opportunity at any time to evaluate the quality of the student guidance and support delivery systems.
• Clear and up-to-date information of all School services and relevant outside services that are available.

The welfare and support services offered are detailed in the Student Handbook received with the letter of acceptance and during Orientation Week at the start of the course.